Resources

Looking to be inspired by hard data and case studies on the web-to-print trend?
Need support in using Keen?

Check out our free white papers, watch our video guides and read through the Keen FAQs. If you still need help, feel free to request support.

White Papers

Our free white papers provide deep insights on ecommerce in the print world — including print-specific topics like business models, online marketing and sales. We will share best practices for selling online and show you why you must adopt web-to-print to stay competitive as a print service provider.

5 Paths To Success For Print Services Providers

This paper discuses several online business models well suited for independent print service providers and dispels dead-end strategies. Topics covered include National Print Ecommerce Powerhouses, Private Online Stores, Vertical/Industry Focus Online Stores, Regional Focus Online Stores, Affiliate Online Stores, and Selling Unique Print Products.

Download 5 Paths to Success

9 Things You Must Do To Market Your Print Shop Online


Download 9 Things You Must Do

Guides & FAQs

Using our help center, you will find countless video guides and tutorials showing you how to get your print shop online.

Setting Up Users & Customers

[2:38] See how to create user accounts for employees and customers.

Setting Up a Private Store

[2:11] See how to setup private stores for customers and prospects.

All About Transactions

[2:48] See how to process payments, collecting taxes, open accounts, and more.

Creating Promotions

[2:29] See how to setup discounts and promo codes to drive sales.

Informational Pages

[2:14] See how setup pages in your Keen account content management system.

Processing an Order

[2:24] See how to process an order through production and shipping.

Shipping in Detail

[2:32] See how Keen shipping works in detail.

Support

Need technical help with using Keen? Fill out a support request and we will get back to you as soon as possible during business hours. Your success is our success — so we’re happy to help.

Fields marked with an asterisk (*) are mandatory. You will be notified when our staff answers your request.