Dedicated Support
Keen is designed to be intuitive and easy to use, but like any good company we are obsessive about providing an amazing customer experience. As a testament to our commitment we've aligned our business model with the success of our customers. If you don't grow, we don't grow. Support is not something we dread or put up with. Support is at the core of what Keen stands for.
Responsive Technical Support
There is nothing more disruptive than a question or challenge coming up in the middle of a busy day. Keen’s support system is built right into every account. By clicking one link and writing a quick note, your support ticket is routed to our knowledgeable staff. During regular business hours the response time is quick and all correspondence is logged to make sure your question gets answered completely and promptly. Something urgent? You can always give us a call.
Dedicated Account Management
When it comes to strategy and big projects, nothing can replace experience. Keen’s Account Managers are assigned to each account no matter the size. Account Managers provide personal and proactive assistance with anything from setting up products to helping you design an ecommerce driven sales program. Soon after you sign up, watch your inbox for a personal greeting from your very own Keen “Ecommerce Concierge”.
Research and Educational Events
Technology, market, and industry conditions are constantly evolving. Keen puts you ahead of the curve with the technology to keep your business competitive. We monitor the industry environment and trends to provide you with new opportunities and valuable knowledge that make a difference in your business. Keen does this by giving customers free access to our informative white papers, webinars, and special customer events.