Self-Service
Today's customers expect 24/7 access and transparency. Meeting such customer service expectations is impossible without a robust ecommerce and communication tool. Keen makes it easy and efficient to provide your customers with instant access to quotes, order updates, and tracking information. Keen streamlines the entire process and empowers customers with the self-service options that save both them and your staff valuable time.
Flexible Product Catalogs
Print products can be quite complex to quote. In the past, building a catalog required complicated scripting only to yield incomplete results. With Keen, you can easily build powerful and flexible catalogs containing any combination of virtually any print products: quick print, offset, large format, static items, and even promotional goods. You can quickly convert your price list or start with our catalog of standard print products. You can even clone individual products or whole product catalogs. To get you started we have even created a product catalog with the most common print products, complete with descriptions and even pricing.
Custom Quotes
Customers' projects don't always fit the standard catalog product. Keen's custom quote workflow captures customer requests, allowing for a custom project to be quoted, built, and paid for through the online store while preserving all the conveniences of built in billing, file processing, communication, and automated shipping. (currently in beta)
A Personal Touch
Ecommerce can be impersonal. That's why we've integrated a personable communication interface that truly preserves your personal touch. With Keen, each of your staff members has their own account with a name and a face that customers recognize in all communications.